Comprehensive Customer Support

Just like nutritional advice, you want the support in place should you need it. After all, you’ve invested in a test which you hope will make you feel better, so knowing you have pre and post-test aftercare will give you the reassurance that you’re in safe hands.

Some food intolerance companies offer customer advice to general FAQs, such as “how much is your food intolerance test” and “how do I take my test?”. But where’s the grounded support if you’re seeking tailored advice or need guiding through the process?

Whether you’ve been suffering from uncomfortable or painful symptoms for many years, or you’re wondering if the discomfort you’re feeling could be a symptom of food intolerance, you need to make sure you’re speaking to dedicated experts and feel comfortable doing so. They should understand your personal circumstances and be compassionate about your symptoms. The last thing you want is automated messages and vague answers which are no help at all. Your health should be their priority.

Which food intolerance companies offer comprehensive customer support?

(Accurate as of October 2018)

At YorkTest, you’re not just a number. Our dedicated Customer Care team will guide you through every stage of your 12-week programme and beyond to ensure you’re confident with the changes you’re making to your diet.  Even if you’ve bought our FirstStep Test, which is a yes/no indicator to general food intolerance, we will still call you to thank you for choosing us and answer any questions you may have.

Our Customer Care team excel in all areas of health and wellbeing and are passionate about delivering a service like no other. That’s why we have a Sports Optimisation Specialist and an In-House Nutrition Advisor in our team. Our high-level competency in these areas guarantees you’re receiving accurate information, no matter what your goals are.

Did you know our experts can answer >95% of your questions? If your question can’t be answered by our Customer Care team, we will personally discuss this with our Medical Director, our Scientific Director, Dr Gill Hart, and our team of nutritional therapists, at your discretion.

food for thought

Food for thought: There’s one thing a company can’t buy, and that’s word-of-mouth.

It comes as no surprise that 1 out of 3 customers had been referred to us by a friend of family member in 2017. Customers have championed our service throughout the years and our efforts haven’t gone unrecognised either. Putting our customers first has been reflected in our recent nominations for two UK Customer Experience Awards: Best Health & Wellbeing and Best Customer Centric Culture Strategy.

If you’re nervous about taking the test, you can call us. If you’re looking to enhance your fitness performance or nutritional advice, you can call us. Need to know the minimum age for a food intolerance programme, or if certain medications can affect the test? You guessed it, you can call us.

No question is too big or too small. You can talk to our friendly team here or find them on live chat.