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Customer satisfaction

Dedicated customer care team

yorktest customer care team

Our customers are at the heart of everything we do, so we’re incredibly thrilled that four out of five customers would recommend us to their family and friends. Our post-test aftercare, validation of our tests and our commitment to you is our number one priority.

We have a 92% customer satisfaction rate and include personalised nutritional aftercare with every full test to ensure you’re not left in the dark on how to put your results into action. These 30-minute phone consultations aim to look at your current diet and how you can replace any trigger foods with other nutritious alternatives.

Established in 1982

Intolerance, Allergy and Health Testing

Yorktest lab work

Here at YorkTest we will check your test at key stages throughout the laboratory process before sending you the final result. We will comprehensively maintain and calibrate the equipment used to test your sample to ensure accuracy and scrutinise the results of your test and only release the results when we are completely satisfied. We use the latest information technology within the laboratory processes to ensure the very highest levels of accuracy.

Your food intolerance*, allergy and homocysteine tests are carried out by trained, qualified scientists at the YorkTest laboratory. Some of our health tests are carried out by one of our accredited laboratory partners. We will safeguard the confidentiality of your test throughout the process by using a unique number, enabling it to be tracked at every stage while ensuring that confidentiality is maintained.

Quality Charter

Accuracy and compliance

yorktest lab

We will never give details of your test to any person, institution, organisation or body without your consent or unless ordered to do so by a court order. Your information will be kept safe at all times in compliance with the latest data protection legislation and GDPR regulations.

Our quality assurance procedures are audited by independent authorities to ensure compliance with international regulations (ISO 13485:2016). yorktest Laboratories produce unique sterile blood collection kits that comply with the European Medical Device Regulation 2017/745 , Article 22 and the European In Vitro Diagnostic Directive 98/79/EC.

Quality Guarantee

Ongoing support

yokrtest customer care team & lab

Along with your results, we will issue you with comprehensive support information to ensure you maintain optimum health. Food and drink specific IgG test customers will also receive personal one-to-one advice from qualified Nutritional Therapists to support your dietary changes.