{"id":870,"date":"2025-08-18T06:02:27","date_gmt":"2025-08-18T06:02:27","guid":{"rendered":"https:\/\/www.yorktest.com\/us\/?page_id=870"},"modified":"2026-02-12T10:00:04","modified_gmt":"2026-02-12T10:00:04","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.yorktest.com\/us\/buyers-guide\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"\n\n                \n<section class=\"pt-6 pb-6 lg:pt-8 lg:pb-8 \" id=\"\" data-section=\"breadcrumbs\">\n    <div class=\"container\">\n        <div class=\"flex\">\n            <nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"pt-10 pb-10 lg:pt-10 lg:pb-10 \" id=\"\" data-block=\"heading-and-text\">\n    <div class=\"container\">\n        <div class=\"flex flex-col gap-6\">\n                            <h1 class=\"text-5xl lg:text-[70px] leading-[1.2]\">\n                    Comprehensive Customer Support\n                <\/h1>\n            \n                            <div class=\"wysiwyg\">\n                    <p>Just like nutritional advice, you want the support in place should you need it. After all, you\u2019ve invested in a test which you hope will make you feel better, so knowing you have pre and post-test aftercare will give you the reassurance that you\u2019re in safe hands.<\/p>\n<p>Some food intolerance companies offer customer advice to general FAQs, such as \u201chow much is your food intolerance test\u201d and \u201chow do I take my test?\u201d. But where\u2019s the grounded support if you\u2019re seeking tailored advice or need guiding through the process?<\/p>\n<p>Whether you\u2019ve been suffering from uncomfortable or painful symptoms for many years, or you\u2019re wondering if the discomfort you\u2019re feeling could be a\u00a0<a href=\"https:\/\/www.yorktest.com\/food-intolerance-advice\/symptoms\/\">Symptom Of Food Intolerance<\/a><em>\u2020<\/em>, you need to make sure you\u2019re speaking to dedicated experts and feel comfortable doing so. They should understand your personal circumstances and be compassionate about your symptoms. The last thing you want is automated messages and vague answers which are no help at all. Your health should be their priority.<\/p>\n\n                <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"bg-white pt-10 pb-10 lg:pt-20 lg:pb-20 \" id=\"\" data-block=\"generic-content\">\n    <div class=\"container\">\n        <div class=\"w-full \">\n                            <div class=\"wysiwyg\">\n                    <h3><strong>Which Food Intolerance Companies Offer Comprehensive Customer\u00a0Support?<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.yorktest.com\/wp-content\/uploads\/2019\/01\/graphs3-1024x875.jpg\" alt=\"\" width=\"500\" height=\"427\" \/><\/p>\n<h6 style=\"text-align: left;\"><em>(Accurate as of October 2018)<\/em><\/h6>\n<p>At yorktest, you\u2019re not just a number. Our dedicated Customer Care team will guide you through every stage of your 12-week programme and beyond to ensure you\u2019re confident with the changes you\u2019re making to your diet.\u00a0 Even if you\u2019ve bought our FirstStep Test, which is a yes\/no indicator to general food intolerance, we will still call you to thank you for choosing us and answer any questions you may have.<\/p>\n<p>Our Customer Care team excel in all areas of health and wellbeing and are passionate about delivering a service like no other. That\u2019s why we have a Sports Optimisation Specialist and an In-House Nutrition Advisor in our team. Our high-level competency in these areas guarantees you\u2019re receiving accurate information, no matter what your goals are.<\/p>\n<p>Did you know our experts can answer &gt;95% of your questions? If your question can\u2019t be answered by our Customer Care team, we will personally discuss this with our Medical Director, our Pioneer of Food Intolerance Testing, in collaboration with the University of York, Dr Gill Hart, and our team of nutritional therapists, at your discretion.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.yorktest.com\/wp-content\/uploads\/2018\/08\/food-for-touht.png\" alt=\"food for thought\" width=\"262\" height=\"261\" \/><\/p>\n<h4 style=\"text-align: left;\"><strong>Food for thought: There\u2019s one thing a company can\u2019t buy, and that\u2019s word-of-mouth.<\/strong><\/h4>\n<p>It comes as no surprise that\u00a0<a href=\"https:\/\/www.yorktest.com\/customer-survey-results-2017\/\">1 out of 3 customers<\/a>\u00a0had been referred to us by a friend of family member in 2017. Customers have championed our service throughout the years and our efforts haven\u2019t gone unrecognised either. Putting our customers first has been reflected in our recent nominations for two UK Customer Experience Awards:\u00a0<a href=\"https:\/\/www.yorktest.com\/yorktest-nominated-two-awards-uk-customer-experience-awards\/\">Best Health &amp; Wellbeing and Best Customer Centric Culture Strategy<\/a>.<\/p>\n<p>If you\u2019re nervous about taking the test, you can call us. If you\u2019re looking to enhance your fitness performance or nutritional advice, you can call us. Need to know the minimum age for a food intolerance programme, or if certain medications can affect the test? You guessed it, you can call us.<\/p>\n<p>No question is too big or too small. You can talk to our friendly team\u00a0<a href=\"https:\/\/www.yorktest.com\/contact-us\/\">here\u00a0<\/a>or find them on live chat.<\/p>\n\n                <\/div>\n            \n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":332,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-870","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.yorktest.com\/us\/wp-json\/wp\/v2\/pages\/870","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yorktest.com\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yorktest.com\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yorktest.com\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yorktest.com\/us\/wp-json\/wp\/v2\/comments?post=870"}],"version-history":[{"count":2,"href":"https:\/\/www.yorktest.com\/us\/wp-json\/wp\/v2\/pages\/870\/revisions"}],"predecessor-version":[{"id":89697,"href":"https:\/\/www.yorktest.com\/us\/wp-json\/wp\/v2\/pages\/870\/revisions\/89697"}],"up":[{"embeddable":true,"href":"https:\/\/www.yorktest.com\/us\/wp-json\/wp\/v2\/pages\/332"}],"wp:attachment":[{"href":"https:\/\/www.yorktest.com\/us\/wp-json\/wp\/v2\/media?parent=870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}