Core tasks will include:
• Provide nutritional consultations by phone or online at home with customers who have recently taken a food intolerance test. Some evenings and weekend times may be required.
• Spend time prior to each appointment preparing and familiarising with customer test results and any other information provided
• Make comprehensive notes on-line during telephone consultations and preparation of occasional follow-up emails
• Sharing nutritional expertise with Head of Customer Service with answers to any ‘Frequently Asked Questions’ or feedback
• Annual visit to Head Office for training and team bonding with our other Nutritional Therapists
The ideal candidate will:
• Hold a British Association of Nutritional Therapists (BANT) Qualification and be registered with CNHC or other equivalent qualification or experience
• Ability to work under own initiative
• 12 months+ post qualification experience
• Credibility and influence when speaking to customers
• Excellent verbal and written communication skills in English
• A desire to offer a First-Class Customer Service
• Ability to develop relationships with people
• A commitment to promoting and maintaining a company brand
• Planning and Organising skills
• Own computer with good wi-fi connection and telephone access
If you have the skills and experience required, please apply explaining briefly the reasons why you think you would be suitable for this position
In return, YorkTest offers a competitive package, further information of this will be provided at interview.
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