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Customer Service Executive

As a Customer Service Executive at YorkTest Laboratories you will be responsible for servicing inbound phone calls and engaging with prospective and existing customers by explaining the full benefits of the YorkTest product range and services, with the view to converting these calls into sales. Outbound call experience is essential, you will be required to call existing and conquest customers with view to generate revenue and hit sales KPI’s. You will also be responsible for delivering a consistently high level of customer service and positively support and promote the brand of YorkTest Laboratories.

YorkTest Laboratories Ltd is a leading provider of home to laboratory tests, empowering our customers to take control of their nutrition, health, and wellbeing.

Core Tasks:

yorktest customer service team

• To provide great customer service.

• To work proactively in order to maximise sales revenue through effective conversations.

• Achieve outbound sales call KPI’s to maximise up-selling and cross-selling opportunities.

• Effectively handle inbound customer enquiries and pro-actively respond and provide solutions.

• Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary.

• Good communication skills are essential, you will have a great understanding of how to apply personality, empathy and professionalism into every call.

• Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed.

The Ideal Candidate Will Have:

• Great communication and customer service skills

• An experienced salesperson with a passion to deliver the best service

• Previous experience of working within a Sales and Service role

• Target driven with evidence of achieving results and working to Key Performance Indicators (KPIs)

• Experience in CMS Systems

•  IT literate

•Great organisation and time management skills

• Great problem solver

• Strong verbal and written communication skills

• Experience in confident objection handling

• Able to work independently

• Effective team work to support colleagues and foster a positive team environment

• Enthusiastic, Ambitious and Empathetic

• Team player

• Positive can-do attitude

• Experience in CMS Systems


Reporting to our Head of Customer Service and is based at our Head Office in York.

If you would like to apply for this role please email a copy of your CV to [email protected]