Quality Charter

YorkTest ACCURACY

• We will check your test at seven key stages throughout the laboratory process before sending you the final result
• We will comprehensively and intensively maintain and calibrate the equipment used to test your sample to ensure absolute accuracy
• We will scrutinise the results of your test and only release the results when we are completely satisfied
• We will use the latest information technology within the laboratory processes to ensure the very highest levels of accuracy

  YorkTest VALIDITY

• We will ensure your test is carried out by trained, qualified scientists at the YorkTest laboratory
• We will ensure your sample is rigorously tested by our own in house laboratory scientists
• You have assurance that the test methods that are used are CE marked and meet the requirements of the European in Vitro Diagnostics Directive 98/79/EC

  YorkTest CONFIDENTIALITY

• We will safeguard the confidentiality of your test throughout the process by using a unique number, enabling it to be tracked at every stage while ensuring that confidentiality is maintained
• We will never give details of your test to any person, institution, organisation or body without your consent or unless ordered to do so by the Court
• Your information will be kept safe at all times in compliance with the Data Protection Act 1994

  YorkTest COMPLIANCE

• Our quality assurance procedures are inspected and approved by independent authorities to ensure compliance with UK and EU regulations (ISO 9001:2008, ISO 13485:2003) 
• YorkTest Laboratories produce unique sterile blood collection kits that comply with the European Medical Device Directive 2007/47/EEC 

  YorkTest SUPPORT

• Along with your results, we will issue you with comprehensive support information to ensure you maintain optimum health
• FoodScan 113 and Gut Health Test customers will also receive the personal one-to-one advice of BANT* registered Nutritional Therapists to support your dietary changes 
• You will have access to a free initial consultation to help identify the correct test for you. Call our consultants on 0800 074 6185

YorkTest ENDORSEMENTS & DELIVERY GUARANTEES

• YorkTest’s FoodScan 113 and First Step are recommended by leading medical charity Allergy UK
• YorkTest offers a 30-day money back guarantee. You can return your test in its original and unused condition within 30 days of purchase for a full refund if you decide not to go ahead. This does not affect your statutory rights
• When you order your test we'll deliver it within 2-5 business days
• If you are ordering from outside the UK and Ireland please allow between 2-3 weeks